Refund and Returns Policy

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We want you to be completely satisfied with your purchase. If for any reason you’re unhappy with your order, you may return it within 30 days of the purchase date for a full refund or exchange.

Please note that a handling charge may apply to returned items. If you are unsure about any aspect of our returns policy, please contact us before making a purchase.

Additionally, please be aware that products ordered directly from suppliers may not be eligible for return.

To be eligible for a return:

  • The item must be unused and in its original condition, including all tags and packaging.  
  • You must provide proof of purchase.

Items not eligible for return:

  • Sale items
  • Software or media products that have been opened
  • Items damaged due to misuse or neglect
  • Hazardous or flammable materials
  • Some items ordered directly from suppliers (Backorder Items)

Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs. Please retain all packaging for inspection.  

Initiating a Return:

  1. Contact our customer support team at sales@stagelightingservices.co.uk or +44 29 2061 3577 to request a return authorization.
  2. Carefully pack the item in its original packaging.
  3. Include a copy of your order confirmation or receipt.
  4. Ship the package to the following address:
    SLS Website Returns,
    Unit A, Avenue Park Industrial Estate
    Croescadarn Close
    Pentwyn
    Cardiff
    CF23 8HE

Shipping Costs: You are responsible for return shipping costs, unless the item is incorrect or damaged.

Refunds: Once your returned item is received and inspected, we will issue a refund to your original payment method. Please allow 2-4 business days for the refund to process.

Exchanges: We only replace items if they are defective or damaged. To request an exchange, please contact our customer support team.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.  

Questions? For questions or assistance with your return, please contact our customer support team.